Our story is about stunning natural beauty, intimate spaces, and connecting with nature. Extraordinary service is given with warmth and heartfelt hospitality. Taking pride in our natural and cultural richness and being environmentally and socially responsible in everything we do.

How we do it


Don Francisco, Head of Bell-Men

Our staff is the very soul of Nayara. Our outstanding local men and women embody our internal mission of “heartfelt hospitality.” They all feel proud to work here and to show their Costa Rica to our guests through their own eyes. From Don Francisco, our Head-of-Bellmen, who is ready to point out rare birds in our lush gardens; to Jessie, La Terraza’s Captain, who makes you feel like you are the most important person in the resort; to Rosita, one of our housekeepers, who every evening surprises guests with her towel-animal designs.

Jairo Quesada, Resort Manager

Jairo is a “Tico,“ a person born and raised in Costa Rica. With over 18 years of experience in the hospitality industry, he joined Nayara as a receptionist the first day the resort opened and climbed to Resident Manager and Head of Operations. Jairo is very proud of his country and always eager to share his knowledge and friendship with the world. “You can always improve a guest’s experience by making them feel special,” Jairo tells his staff. His motto is “leadership through dialogue,“ always bringing out the best in each person.

Alfonso Pastran Calderon, Head of Landscaping

Alfonso is the head of our landscaping team. He is originally from Nicaragua and has been working the grounds since 2009. “I have seen the gardens bloom and the rainforest grow,” Alfonso proudly says. “When I started there were long areas of pasture and almost no shade from the trees. Now we have lush tropical foliage throughout the resort and the forest has grown and is full of wildlife… it’s just amazing to see Nature do its magical work!.”

Our Spa Therapists

Our therapists are the most important reason why your experience at the spa will be amazing. They are the heart of the spa, solely responsible for your wellness and relaxation. Our piece of paradise has been called a haven of tranquility in the rainforest thanks to their knowledge, dedication, and Pura Vida attitude.


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Gastronomic philosophy

Our kitchens are driven by the mission to offer sustainable and healthy food that uses local and seasonally available products while supporting local farmers and producers. The aim is to get to “zero kilometers” of distance between our produce and our kitchen.

Fatima Alvarez Meneses


Originally from Nicaragua, Fatima came to Costa Rica as a young girl and studied in a technical school in La Fortuna. She always helped her sister in the kitchen and one day she ran into a chef that was doing training in Asian food. Fatima fell in love with the flavors and smells of Asia; at Nayara, she trained with Peruvian and Japanese chefs to develop Asia Luna’s fusion menu. Fatima’s original creations use only fresh, seasonal produce and local flavorings. She adds a playful touch by using small plates and mixing colors and shapes. “It’s all about the guests,” Fatima says, “They are the source of my inspiration and their comments drive me to excel and to continue growing.”



At Nayara, sustainable tourism is our driving motivation. We believe in building in harmony with nature, leaving space for wildlife and wilderness, while contributing to the growth of our local community. We are proud of our numerous social and environmental initiatives. We are environmentally friendly and socially responsible without compromising the design or the local culture.


We think local: we want our community to thrive. The majority of our team comes from the neighboring town of La Fortuna de San Carlos. We offer them free transportation, sustainable tourism education, and health services. Some of our additional local initiatives include free early education for our employees’ children, volunteer time, and financial support to Hogarcito de Ninos, a local orphanage, and support for local artists.

Costa Rica is Green

Costa Rica is one of the greenest countries in the world, both literally and ecologically. A quarter of the country’s land is protected from development, the largest percentage of protected land in the world (the average is 8%). From the beginning, Nayara has pledged to keep a light footprint on its pristine property. We built two pedestrian bridges hanging over our forest canopy to protect the trees and wildlife below. We were rewarded the Costa Rican government’s coveted Four Leaves Award for Sustainability for our efforts and for endorsing the four tenets of sustainability that ensure we remain one of Costa Rica’s premier eco-resorts.

Energy & Water Conservation

We built sustainable and renewable buildings. Land topography allows us to orientate our rooms smartly to maximize the heating effects of sunlight and ventilation, minimizing the need for air conditioning and heating. We use energy-conserving light bulbs and lighting systems, and water-conserving faucets and towels.


Sloth Preserve

Sloths –those adorable and lethargic animals living in treetops- spend much of their lives in the canopies of the Guarumo trees, snoozing and hiding from predators. Our mission is to preserve and grow our tropical rainforest, providing a safe habitat that can support a healthy sloth population. By planting thousands of trees, we show our commitment to the preservation of the sloths’ natural habitat. As we continue our reforestation effort, our tropical rainforests are welcoming more sloths, monkeys, and birds than ever before.

Preserving the Rainforest

We have gone to great lengths to preserve and protect our piece of the rainforest—building around heritage trees, planting native species in our tropical gardens, and caring for the animals and birds who reside on our property. We also help Arenal National Park’s reforestation effort and provide sanctuary for sloths and howler monkeys.

Conservation and Reforestation

Reforestation is the most important action we can take to protect the rainforest and the wildlife that lives within it. Planting new trees reduce the number of greenhouse gases in the air and helps rebuild endangered habitats, which is the leading threat to the survival of animal species. The area where the resort is located had all of its trees cut down by a previous landowner to create a pasture. We have slowly and painstakingly replanted native species in the forest and built tropical gardens throughout the resort, creating beautiful grounds that serve as a natural refuge for birds, monkeys, and sloths. We have an extensive collection of tropical plants including palms, cycads, flowering trees, and vines.

Conservation Initiatives: Plastic Free Resorts

We are working hard to become a single-use plastic free resort. We have replaced plastic water bottles with glass reusable bottles in the villas, eliminated plastic straws, and continue to recycle plastic and cartons.



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“If you love birds, amphibians, reptiles, mammals, orchids, and tropical trees, you will think you’ve arrived in paradise.”

Franz F. , Berlin

“Top-notch service, the staff was exceptionally helpful, polite, and friendly. Staff stopped to help us find a sloth or monkey; they seemed as awed as we were by the beauty of nature. The staff takes time to know the guests and exceed their expectations.”

Mary A.

“The grounds are beautifully landscaped and made me feel like I was in a tropical jungle. Very lush and green. We could see and hear birds and monkeys as we walked on the pathways. “

Judy W. , Orlando, FL

“ ...Our tour guide displayed almost supernatural powers of observation. Scanning the rainforest teeming with animals, he set up his telescope and homed in on a tiny, colorful dot. ‘People think that guides have an eagle eye, but that’s not true,’ He said. ‘We just know how to look for things. You start to see different colors on the branches, on the leaves. You see humps that don’t belong.’ I felt like there was a larger lesson here, something about paying attention to the world around you.”

Gina Halliday , Food and Wine Magazine

“One of the reasons I loved Nayara was it wasn’t a “Family Resort” in the traditional sense... There are families and kids, but it’s all handled in such a beautiful and thoughtful way. It was a VERY grown-up trip and experience. Clean and beautiful pools. Great variety of food. TV and movies in the rooms. Nature and wildlife everywhere and but beautiful, clean, and oh so low-key. It couldn’t have been lovelier and my teenagers couldn’t have enjoyed themselves more. As for me and my husband, it was bliss.”

“The staff to guest ratio is VERY HIGH and the guest density is comfortably low. This creates the serenity and the quiet vibe that makes this resort special. You’re never competing with another guest for anything. Multiple concierges are waiting at any time... Everyone one cheerful and happy to help. In fact, this is the single thing that separates this resort from others. Even at capacity, you feel like there are only a few guests sharing the property.”

Stephanie F. , USA

“My best tip - allow yourself some downtime to enjoy all this resort has to offer. It would be such a shame to come here and not allow yourself enough time to enjoy it all.”

LovetoWander , Birmingham, UK

“The Rainforest Villas are set apart within the jungle in a manner that gives you privacy on your balcony and hot tub. “

Jason , USA

“The resort arranged a private birding tour for us one morning. Our guide was amazing at spotting birds ( we saw over 55 species) and other wild animals. We saw some toucans bathing in a hollow of a tree - a highlight for us!

Canadamember , Victoria, Canada

‘The spa at Nayara ultimate goal is to create a setting and experience where body, mind, and nature join together in perfect harmony. Mission accomplished. My treatment “space” was open-air with a thatched roof, and without walls. Ambient music was not played during my volcanic mud massage because there was no need for it. The natural sounds from the surrounding rainforest made for the perfect natural soundscape.”

Risa Feldman , Aspen Luxury Life

“The staff sets this place apart! The hotel was full yet we felt like VIPs!”

Stefanie F & Trey